Privacy policy

This policy explains what Skom Enterprises LLC collects when you use skomenterprises.com, why we collect it, and how you can ask us to change or delete it.

What we collect

When you request a margin audit or contact us, we store the details you type into the form: your name, email address, brand name, the channels you sell on, an optional revenue range and your message. We also record the date and the IP address the request came from, which we use only to block automated spam.

Our web host records standard server logs (IP address, browser, pages visited) to keep the site secure and running. We do not run advertising trackers or sell any data to third parties.

How we use it

We use your details to reply to your request, prepare your audit, and, if you become a client, to run the engagement. We may send you follow-up email about your enquiry. We do not add you to a newsletter unless you ask to join one.

Client account access

If you hire us, you grant us user access to your own Shopify, Amazon, Walmart or TikTok Shop accounts. We work inside those accounts as authorised users, we do not export your customer data to our own systems beyond what reporting requires, and access is removed when the engagement ends.

Where data lives

Form submissions and any details you share with the website chat assistant are stored on our WordPress site, hosted with Hostinger, and copied to our business email. Chat messages are processed by Anthropic’s Claude API to generate replies when that feature is enabled; conversations are not used to train models. Skom Enterprises LLC is registered in Virginia, USA, with operations run remotely from Malaysia, so your data may be processed in either country.

Your choices

Email info@skomenterprises.com to see the data we hold about you, correct it, or have it deleted. We respond within 14 days.

Changes

If this policy changes, the new version is published here with a new date.